Return and Refund

You have 14 days from the date of delivery to return unwanted items. Any return sent after this period may be refused. In such case, the parcel may be sent back to you at your expense, and a fixed administrative fee of €15 will apply.

Items must be returned in their original packaging, with tags and accessories, and in perfect condition. Incomplete, damaged, or visibly worn products cannot be returned . Personalized jewelry, limited editions, and custom-made items are not exchangeable or refundable.

Return shipping costs and any customs charges are your responsibility . Packages must be sent to our Vincennes office (open Monday to Friday, 9:00 a.m. to 1:00 p.m. and 2:00 p.m. to 5:00 p.m.). If the carrier delivers outside of these hours and drops the package off at a relay point, we will not be able to collect it: it will then be your responsibility to request redelivery from the carrier.

You are free to choose your carrier, but for added security, we recommend a tracked service such as DHL, UPS, or FedEx. However, we do not recommend using the Post Office, which is less reliable.

For tents, a fixed fee will be deducted from your refund: €150 for standard delivery and €200 for express delivery.

Once your return has been received and validated, you will receive a confirmation by email. We will then process your refund within 14 days, using the original payment method.

To find out the steps to follow to return your order, click here .