Do you have comments, questions or a complaint to make to us? Write to us at

Our customer service is open Monday to Friday, 9 a.m. to 6 p.m.

You will receive an answer within 24-48 hours.

If you write on the weekend, we will reply to you on Monday.


I just placed an order but I haven't received the confirmation email.

Two possibilities. Either the email is in your spam box or promotions box, or the email address provided is not correct.

Can I cancel my order?

As soon as you place an order, it is immediately sent to the preparation department. At this stage, it is unfortunately no longer possible to cancel your order.

I have just placed an order, can I modify an item in my order or the delivery address?

It is possible, if you contact our customer service within 2 hours by email at .

How can I track my order?

You can track your order here

I received my package but my order is incomplete or an item is not compliant. What should I do ?

It may sometimes happen that your order is sent in 2 parts. In this case, we warn you by putting a message in your package.

If an article is not compliant, send a photo of the article received by email to . Our customer service will find a quick solution for you.

I haven't received my order, what should I do?

If the follow-up has not changed for a while, we invite you to contact our customer service by email at . They will do what is necessary to help you as best they can.

Following an incident, a delay in delivery, can I cancel my order or request a refund?

Unfortunately it is not possible to cancel or request a refund because the package has been taken care of by the carrier. In this case, the carrier is responsible for the package. Contact our customer service by email at to open an investigation.

My package has been returned to you, can you send it back to me?

This is possible by sending an email to our customer service by email at .

My package is being delivered, can I refuse it?

In the event that you refuse the package, following a change of mind, the shipping costs and the return costs will be deducted from your refund even if the initial shipping costs were offered as well as 25% management costs / restocking of the total amount of the order.

Can I go directly to France or the United Kingdom to buy your products?

Unfortunately, our offices do not welcome clients. We market only online.

How to choose the right size ?

We have provided you with a size guide here


Do you ship to my country?

We deliver to most countries. Currently, shipments to Ukraine and Russia are not serviced.

From which country is my order shipped?

Packages are shipped from our warehouse in France by UPS or the post office. Small exception, for tents, which are shipped from our warehouse in Asia by a private carrier such as Fedex, TNT or UPS.

What is the delivery delay ?

The standard delivery time is 1-3 weeks depending on the country of destination and 1-7 days in express.

What are the shipping fees ?

Delivery costs vary according to the country of destination. You will be able to know these fees when you are at the last stage of payment.

Delivery is free from €200.

Customs asks me to pay taxes, why?

Customs duties and taxes are intended to generate tax revenue and protect your country's industrial production. Unfortunately, we are not responsible for his costs. You must pay them to the carrier, so that he delivers your package.


How can I make a return or an exchange?

You have the whole procedure here

Exchanges are not possible.


With which means of payment can I do my shopping?

You can pay for your purchase by credit card, Mastercard, Visa, American Express, Apple Pay, Google Pay. Payment by PayPal is not available.