The following provisions establish the general conditions of sale of the products offered by the company SAM AND LOULOUTE, on its website www.samandlouloute.com.
SAM AND LOULOUTE is a PRIVATE LIMITED COMPANY whose registered office is located at 71-75 Shelton Street, London WC2H 9JQ, United Kingdom and registered with the Cardiff Trade and Companies Register under number 1 1 0 1 9 5 1 8. Email: contact@samandlouloute.com.
Our addresses :
FR: 112 Avenue de Paris, 94300 Vincennes
UK: 71-75 Shelton Street, London WC2H 9JQ
Article 1 - Application
These general conditions of sale are intended to govern the contractual relationship between www.samandlouloute.com, hereinafter referred to as SAM AND LOULOUTE, and any person making a purchase through the website www.samandlouloute.com, hereinafter referred to as buyer. .
By becoming a member and/or customer, joining SAM AND LOULOUTE implies full and unreserved acceptance of all the general conditions of sale by checking the box set up for this purpose.
Reciprocally, SAM AND LOULOUTE undertakes to respect the obligations incumbent on it under these conditions of sale.
SAM AND LOULOUTE reserves the right to modify its general conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order made by the buyer.
Article 2 – Registration
It is not compulsory to be registered to access all the products for sale on the website, except for special operations. Membership is acquired only after identification.
SAM AND LOULOUTE reserves the right to accept or refuse a member or to review access rights at any time.
The new member receives a confirmation email, to the email address previously filled in the form, which validates their registration with SAM AND LOULOUTE.
The member then has a personal account on which he can make purchases.
The member assumes full responsibility for the use and conservation of his password.
In the event of loss, theft or communication of your password to a third party, the member is invited to reset his password.
By subscribing to SAM AND LOULOUTE, the member agrees to receive by email invitations to sales and newsletters and/or offers from partner organizations and companies.
Article 3 – Products
SAM AND LOULOUTE implements a complete description of the products available through the characteristics and photographs.
The characteristics appearing on the descriptive sheets of the products offered by SAM AND LOULOUTE are established from the data provided by the suppliers.
SAM AND LOULOUTE undertakes to provide the most faithful shots possible.
In the spirit of perfectibility of the website, SAM AND LOULOUTE encourages members to report any erroneous information that may appear on a product sheet.
Personalized products cannot be returned or refunded.
The products offered for sale are sold for an indefinite period by SAM AND LOULOUTE and within the limits of available stocks.
Article 4 – Price
The prices displayed on SAM AND LOULOUTE are indicated in euros and include all taxes.
The prices of the products do not include participation in shipping costs, except for special operations.
The amount of the contribution to the shipping costs varies according to the country of destination. The amount of the shipping costs is indicated at the time of the validation of the order and is subject to the acceptance of the buyer. If delivery is said to be free, the product will therefore not be subject to shipping costs.
SAM AND LOULOUTE reserves the right to modify its prices at any time, it being understood, however, that the products will be invoiced on the basis of the prices in force when the order is recorded.
Article 5 – Terms of order
Orders can only be made on www.samandlouloute.com.
Any buyer declares and guarantees to have the legal capacity to order on SAM AND LOULOUTE.
The buyer certifies, on the date of the order, to be at least 18 years old or to hold legal authorization to make a purchase on SAM AND LOULOUTE.
The buyer also guarantees that he is fully authorized to use the bank card provided for the transaction and that it is not a card used fraudulently, then undertakes that it is sufficiently provisioned to cover the purchases made.
Any purchase made on www.samandlouloute.com will be deemed to have been made by the user of the account. All the data recorded by SAM AND LOULOUTE constitutes proof of the transactions made by the buyer on www.samandlouloute.com.
The order is validated only when the buyer has made a double click, in accordance with the law on confidence for the digital economy of June 21, 2004: once to place the order and a second time to confirm it.
The confirmation will be equivalent to signature and acceptance of the operations carried out and in this case will refuse to wait for the withdrawal period of 14 days.
SAM AND LOULOUTE then sends confirmation of the registered order by email, subject to full payment, then a second email is sent to the member when the products are dispatched.
As soon as you pay, your order is immediately transmitted to our logistics department to proceed with its shipment as soon as possible. It is therefore already on its way and impossible to cancel.
Article 6 – Methods of payment
The payment of the order is made by Credit Card by Stripe.
The order confirmed by SAM AND LOULOUTE will not be effective until the agreement of the bank payment centers, subject to the condition precedent of the availability of the product.
In the event of refusal by the bank, the order will be automatically suspended and SAM AND LOULOUTE will take care to notify the buyer by telephone or email and reimburse him within 48 hours.
Furthermore, SAM AND LOULOUTE reserves the right to refuse any order from a buyer with whom there is a dispute.
Article 7 – Security of payments
SAM AND LOULOUTE uses the SSL (Secure Socket Layer) security system, which consists of effectively encrypting all banking information using software.
No third party has access to confidential payment information.
Therefore, the bank details of the member, wishing to make purchases by credit card, will be required for each new order.
In any case and following a payment on www.samandlouloute.com, SAM AND LOULOUTE does not keep or collect the confidential banking data of its customers. The credit/debit card number is never stored.
Only the partner bank keeps the card number and the expiry date.
In addition, the banking establishment is the only banking establishment to have the most effective control, alert and blocking modules in the event of fraud on the market, thus protecting all the confidential data linked to the means of payment.
Article 8 – Unavailability of products
Despite all the precautions implemented, a product ordered and purchased could be unavailable.
In the event of the unavailability of a product ordered before the end of its shipment, SAM AND LOULOUTE informs the buyer by email, within a maximum of one week, of the period under which this product could be delivered.
In the event of permanent unavailability, SAM AND LOULOUTE undertakes to offer you an exchange, a credit note or a full refund of the product, by automatic transfer to the account with which the buyer paid for his order, as soon as possible, at most no later than thirty days from the date of payment of the order.
An email will be sent to the buyer to inform him that his card has been credited and that his purchase has now been refunded.
Article 9 – Terms of delivery
Delivery is made mainly from our warehouse in France.
It is possible that you can receive your order in 2 parcels if an article is not available immediately.
The delivery time varies depending on the country of destination:
- Standard: 1 - 3 weeks
- Fast: 3 - 7 days
- Express: 1 - 3 days
For tents:
- Fast: 15 - 30 days
- Express: 3 - 14 days
Delivery is made by the Local Post Office or a private carrier.
Orders are shipped to the delivery address indicated at the time of the order.
Any change of address must be reported to customer service by email (contact@samandlouloute.com) no more than 2 hours after the order. After this period, neither the post office nor SAM AND LOULOUTE can be held responsible for non-delivery due to an incorrect or incomplete delivery address. In this case no refund and redelivery are possible.
In case of absence during the delivery, the parcel is deposited in your mailbox or at the parcel relay.
In the event that you refuse the package, following a change of mind, the shipping costs and the return costs will be deducted from your refund even if the initial shipping costs were offered as well as 25% management costs / restocking of the total amount of the order.
If, however, the package is returned to the sender, the transport costs related to the shipping and return of the package (even if the initial shipping costs were free) will be invoiced to you as well as 25% management / restocking costs of the total amount of the order. For tents, €300 for standard delivery and €400 for expedited delivery plus 25% handling/restocking fee of the total order amount.
In the event of various cases of force majeure recognized by British or French case law, delivery times may be extended.
If, however, the package arrives damaged, incomplete, a defect is to be reported, or its non-receipt within the time indicated, SAM AND LOULOUTE invites you to report this problem by email contact@samandlouloute.com within 14 days. An investigation will be conducted by SAM AND LOULOUTE with the carrier and may take several days. During this period, no refund or return can be made. Once the results are known, if the fault is related to the carrier or the manufacturer, the order will be replaced or refunded.
In any case, the shipping costs paid by the customer cannot be reimbursed by SAM AND LOULOUTE.
Upon receipt of your order, we strongly recommend that the buyer check the conformity of the products delivered.
Customs fees
Please note that SAM AND LOULOUTE is not responsible for customs fees applicable to standard international packages. All applicable duties, tariffs and customs fees are the responsibility of the customer.
In the event of refusal, SAM AND LOULOUTE will invoice you for all shipping costs related to the shipment (even if the initial shipping costs were free) and the return of the package as well as 25% management / restocking costs of the total amount of the command. For tents you will be charged €300 for standard delivery and €400 for expedited delivery plus a 25% handling/restocking fee of the total order amount.
Article 10 – Right of withdrawal, Returns and Refunds
10.1. Right to retract
Exercise of the right of withdrawal
The buyer has a period of 14 days to exercise his right of withdrawal and return, at his own expense and without reason, the Product(s) he has ordered (excluding personalized Products).
This period runs from the date of delivery of the Products to the delivery address indicated by the buyer (and in the absence of the latter, from the date of first presentation of the package containing the Products).
The buyer will inform SAM AND LOULOUTE of his decision to withdraw by sending him, before the expiry of the aforementioned period, the withdrawal form also available on the website in the "Returns and Refunds" section or any other declaration devoid of ambiguity, expressing its desire to withdraw by email to the following address: contact@samandlouloute.com.
Return of the Product(s) within the framework of the exercise of the right of withdrawal (excluding Personalized Products)
The Product(s) must be returned by the buyer to SAM AND LOULOUTE at the latest within 14 days following the communication by the buyer of his decision to withdraw, in his (their) packaging and its (their) original packaging (which may have been opened), unworn, unwashed by following the following steps https://samandlouloute.com/pages/retours-et -refunds
Reimbursement of the returned Product(s) within the framework of the exercise of the right of withdrawal
If the aforementioned conditions are met, SAM AND LOULOUTE will reimburse the buyer for the total amount of his order (excluding personalized Products), including the costs of returning the Products, which remain the responsibility of the buyer.
This refund will take place no later than 14 days from the date on which SAM AND LOULOUTE was informed of the buyer's decision to withdraw.
Nevertheless, in the absence of receipt by SAM AND LOULOUTE, within this period, of the returned Products or proof of their dispatch by the buyer, the reimbursement of the Products will then be deferred to the first of these two dates: the receipt by SAM AND LOULOUTE of the Products or receipt by SAM AND LOULOUTE of proof of shipment of the Products by the buyer.
In accordance with article L221-18 of the Consumer Code, the consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following telephone or off-premises canvassing, without having to justify its decision or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25 of the Consumer Code.
The 14-day period runs from the day:
1° The conclusion of the contract, for contracts for the provision of services and those mentioned in Article L. 221-4 of the same code;
2° From the receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off-premises, the consumer may exercise his right of withdrawal from the conclusion of the contract.
In the case of an order relating to several goods delivered separately or in the case of an order for a good made up of batches or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or of the last piece.
For contracts providing for the regular delivery of goods during a defined period, the period runs from the receipt of the first good.
10.2. Returns and Refunds
Without prejudice to the provisions of the legal guarantee, nor to the right of withdrawal, the buyer has a period of 14 days to return, at his own expense, any Product(s) he has ordered if the one(s) )-this does not give him/her satisfaction (excluding Personalized Products).
This period runs from the date of delivery of the Products to the delivery address indicated by the buyer (and in the absence of the latter, from the date of first presentation of the package containing the Products).
The buyer wishing to return the Products must go to the “Returns and Refunds” section of the website in order to request a return or send an email to customer service at contact@samandlouloute.com who will indicate the procedure to follow.
After having carried out this return procedure on the website, the buyer must return the Product(s) in its (their) packaging and its (their) original packaging (which may have been opened) unworn( s), unwashed by following the following steps https://samandlouloute.com/pages/retours-et-remboursements.
If the aforementioned conditions are met, SAM AND LOULOUTE will reimburse the buyer, within fourteen (14) days after receipt of the latter's return request, the amount of the returned Product(s), it being understood that the delivery costs and return of the Product(s) concerned remain the responsibility of the buyer.
Regarding the return of tents, costs related to delivery to the customer when ordering will be deducted from the refund. 150€ for standard delivery and 200€ for fast delivery.
Article 11 – Warranty and Liability
All our Products benefit from the legal guarantees, provided that the use has been normal and that the maintenance advice has been followed.
Legal guarantee of correct delivery
In accordance with Article L211-4 of the Consumer Code, the seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.
Pursuant to article L211-5 of the Consumer Code, to comply with the contract, the goods must:
1º Be suitable for the use usually expected of a similar good and, where applicable: - correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model; - present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2º Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.
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Mentions relating to the legal guarantees of conformity and hidden defects In accordance with Article 1641 of the Civil Code, the seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid less for it, if he had known them. In the event of an action under the legal guarantee of conformity: - The buyer has a period of 2 years from delivery of the goods to act (Article L211-12 of the Consumer Code). - The buyer can choose between the repair and the replacement of the good (Article L211-9 of the Consumer Code). However, the seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer. - The buyer is exempted from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following the delivery of the goods (Article L211-7 of the Consumer Code). - The legal guarantee of conformity applies independently of the commercial guarantee granted by SAM AND LOULOUTE under the terms of article 8 of these general conditions of sale. - In the event of implementation of the guarantee against hidden defects: - The buyer has the choice of returning the item and having the price refunded, or keeping the item and having part of the price refunded, as determined by experts (Article 1644 of the Civil Code). - The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect (Article 1648 paragraph 1 of the Civil Code). In the event of finding non-compliance or a defect affecting one or more Product(s) within the aforementioned deadlines, the buyer may return the Products by contacting SAM AND LOULOUTE customer service by email at contact@samandlouloute.com who will confirm the procedure to be followed. If the aforementioned conditions are met, SAM AND LOULOUTE will exchange the Product(s) with such lack of conformity or proven defects and whose origin is indeed attributable to SAM AND LOULOUTE or reimburse the buyer the amount of such Product(s), paid by the buyer, if applicable. If, however, the package arrives damaged, incomplete, a defect is to be reported, or its non-receipt within the time indicated, SAM AND LOULOUTE invites you to report this problem by email contact@samandlouloute.com within 14 days. An investigation will be conducted by SAM AND LOULOUTE with the carrier and may take several days. During this period, no refund or return can be made. Once the results are known, if the fault is related to the carrier or the manufacturer, the order will be replaced or refunded. |
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According to article 1386-1 of the Civil Code, only the manufacturer is responsible for product safety. Only the suppliers guarantee that the products presented for sale comply with the description communicated and that they have no hidden defects rendering them unsuitable for their normal use. The only contractual guarantee is that granted by the supplier. SAM AND LOULOUTE therefore declines all responsibility in the event of an error in the description of a product, given that the pictures and descriptions illustrating the products on sale are only indicative.
SAM AND LOULOUTE cannot be held liable for any damage resulting from improper use or malfunction.
Furthermore, SAM AND LOULOUTE's liability cannot exceed the amount of the product ordered.
No compensation can be requested apart from those provided for by the Consumer Code.
Article 12 – Intellectual property
All elements of the www.samandlouloute.com website are and remain the exclusive intellectual property of SAM AND LOULOUTE.
As such and in accordance with the provisions of the intellectual property code, no one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever other than private, even partially, without the agreement of SAM AND LOULOUTE.
Any affixing of simple or hypertext link, using the technique of "framing" or "deep linking" to the website www.samandlouloute.com is strictly prohibited.
www.samandlouloute.com or any other part of this website is strictly prohibited from reproduction, copying and exploitation, for any purpose whatsoever, without express written authorization.
Any copying, use for commercial reasons and any parasitism based on the same mode of sale as SAM AND LOULOUTE is strictly prohibited and may give rise to prosecution and sanctions, in terms of violation of intellectual property rights.
Article 13 – Confidential data
All member information and data is strictly confidential.
SAM AND LOULOUTE undertakes to use this information exclusively for the operation of its website.
As such, SAM AND LOULOUTE undertakes neither to market or rent to a third party all the data concerning the members.
Members have the right to access, modify and suspend data concerning them. For this, the member can exercise it by writing online in the contact section. SAM AND LOULOUTE undertakes to immediately delete members wishing to leave its database.
The website and the Application use cookies. The cookie is a computer file, stored on the hard disk of the microcomputer or the customer's telephone. Its purpose is to report a previous web visit by the customer to the website or the Application. Cookies are only used by SAM AND LOULOUTE for the purpose of personalizing the service offered to the customer. The customer retains the possibility of refusing cookies by configuring his Internet browser. He then loses the possibility of personalizing the service delivered to him by SAM AND LOULOUTE via the website.
Article 14 – Applicable law, competent courts, mediation
SAM AND LOULOUTE and the buyer are subject to British law.
Pursuant to Article R631-3 of the Consumer Code, the consumer may seize either one of the courts with territorial jurisdiction under the Code of Civil Procedure, or the court of the place where he lived at the time of the conclusion of the contract. contract or the occurrence of the harmful event.
The buyer is informed of the possibility of having recourse, in the event of a dispute resulting from an online or in-store purchase, to a conventional mediation procedure or to any other alternative method of dispute resolution, as soon as such a dispute could not be settled within the framework of a prior complaint directly lodged with SAM AND LOULOUTE.
In the event that your dispute results from a national or cross-border online purchase, you can also have access to the dispute resolution platform set up by the European Commission for consumer disputes resulting from an online purchase: https://ec.europa.eu/consumers/odr/.