In accordance with the provisions of L.121-21-8,3° of the French Consumer Code, the purchaser is entitled to a period of 14 days, calculated from the date of reception of goods, in which he may return his order.

The articles must be returned in their original packaging, with their label and any accessories if applicable, in perfect condition for future resale. Any items that are incomplete, damaged or show clear signs of use, may not be returned.

Personalized jewelry as well as any limited edition items can neither be exchanged nor reimbursed.

Return postage costs are to be met by the customer.

Upon reception of your returned order, you will receive email notification. Sam & Louloute agree to reimburse you with the same payment method used within a maximum delay of 14 days.

In order to learn the steps to follow for returning your order, CLICK HERE.