A PARTNERSHIP OF TRUST BETWEEN SAM AND LOULOUTE AND ITS CUSTOMERS
When SAM AND LOULOUTE decided to launch its online store, we knew we couldn't do it without the help of key partners – that's you, our customers. Whether you choose items from the SAM AND LOULOUTE catalog, we work with you to improve your living environment at a price that is affordable by as many people as possible. The SAM AND LOULOUTE concept is based on a partnership with its customers. Without you, SAM AND LOULOUTE would not exist. This partnership also encompasses how we handle your personal information.
SAM AND LOULOUTE pays particular attention to the protection of the personal data of its customers. Therefore, we undertake to respect the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, modified by European Regulation 2016/679 of April 27, 2016 relating to the protection of personal data. . The commitments, described in this personal data protection charter, respond to the values and principles of individual behavior of SAM AND LOULOUTE.
By using the www.samandlouloute.com site made available to you, you agree to the collection and use of your personal data in the manner described in this Data Protection Charter.
This Data Protection Charter describes how SAM AND LOULOUTE processes your personal data when you use our website. Each solution or service processing your personal data may, in its own general conditions of use, have additional confidentiality rules to this charter.
SAM AND LOULOUTE PROCESSES YOUR PERSONAL DATA TO BETTER SERVE YOU
The data controller is the person in charge of one or more personal data processing operations for which he determines the purposes and means. SAM AND LOULOUTE is responsible for all processing of your personal data falling within the scope mentioned above.
• As part of this processing, your collected data may be, in particular, the following:
- Your first name, last name, address, date of birth, e-mail, telephone;
- Your location data;
- Your billing and/or delivery address;
- Your financial information (eg credit card number);
- IP/Mac address;
- Connection cookies “cookies”;
- Connection and browsing data;
- The history of your purchases of SAM AND LOULOUTE products and services;
- Other information that you wish to communicate to us.
The mandatory or optional nature of the data is indicated to you during collection by an asterisk. Please note that some data is collected automatically as a result of your actions on the www.samandlouloute.com site.
• Why does SAM AND LOULOUTE collect your data?
For the following purposes, we ask for your consent:
- Satisfaction surveys;
- Commercial prospecting (eg: sending SAM AND LOULOUTE catalogs);
- Targeted advertising (see Cookies Policy);
- Participation in a contest;
- Management of customer opinions on our products;
- Special offers, promotions, coupons and guarantees;
For the following purposes, your data is processed as part of the execution of the contract binding you to SAM AND LOULOUTE:
- Online purchase;
- Shopping list;
- The delivery ;
- Contact with the customer service center (to respond to your requests)
- And other services and benefits that SAM AND LOULOUTE will make available to you.
For the following purposes, your data is necessary for the purposes of the legitimate interests pursued by SAM AND LOULOUTE:
- Statistical analysis;
- To prevent and detect possible threats to the security of our visitors and our products or services;
- To prevent fraud or any other unlawful action and to comply with our legal obligations;
- Updates to our website www.samandlouloute.com and our mobile applications.
• The means of collecting your personal data are:
On the occasion of the purchase or service in the SAM AND LOULOUTE store, this data can be collected directly by an employee or through a terminal made available to you. On our website www.samandlouloute.com, this data can be collected through forms that you will be required to complete or automatically.
It may happen that we process data relating to minors on our site www.samandlouloute.com. However, we ensure, in accordance with Article 8 of the European Data Protection Regulation, that the collection takes place with the express authorization of the holder of parental responsibility for the child.
SAM AND LOULOUTE KEEPS YOUR DATA FOR A DETERMINED DURATION
Your personal data is kept for the time necessary to achieve the objective pursued when it was collected. They will then be archived with restricted access for an additional period in connection with the periods of limitation and legal retention for reasons strictly limited and authorized by law. They will then be deleted.
THE RECIPIENTS OF YOUR DATA
If you can't trust SAM AND LOULOUTE, you won't shop with us. This is why SAM AND LOULOUTE does not disclose your personal data to other companies for marketing purposes. We sometimes use the services of other companies to be able to serve you even better. Some of your information is transmitted to subcontracting companies for the performance of your services, but always with administrative, technical and physical security measures to protect it against any unlawful disclosure, use, modification and destruction by third parties. We are committed to ensuring appropriate security controls to protect your personal data from foreseeable harm. SAM AND LOULOUTE may sometimes transfer your personal data to its subcontractors outside the European Union for the same reasons as those described above. However, you will be informed and SAM AND LOULOUTE ensures that you control their adequate protection in accordance with French and European regulations. The protection of our customers' data is a priority for SAM AND LOULOUTE.
LINKS TO OTHER SITES
Our site may contain links to other websites that we do not own or operate. To the extent that the linked sites are not part of SAM AND LOULOUTE, we do not control them and we are not responsible for their content, products, services or privacy policies and practices. Nevertheless SAM AND LOULOUTE endeavors to offer you trusted partners.
SAM AND LOULOUTE SECURES YOUR PERSONAL DATA
SAM AND LOULOUTE is committed to protecting the security, confidentiality and integrity of your personal data provided on our website www.samandlouloute.com, through technical and organizational measures. SAM AND LOULOUTE has appointed a Data Protection Officer whose mission is to guarantee the compliance of the processing that we implement, to keep a register to notify the SAM AND LOULOUTE solutions and their processing, then to ensure the exercise of your rights.
FIGHT AGAINST FRAUD
A number of campaigns use our brand to send emails and impersonate SAM AND LOULOUTE with the aim of collecting your personal data, or for other more fraudulent operations. It is therefore recommended not to open this type of email before having verified the sender's address. It is possible that you will continue to receive this type of solicitation under cover of brands other than ours, whose identity is also usurped. This practice is becoming more and more common.
THE PROTECTION OF YOUR BANK DATA
To ensure that your bank card is not misused and prevent any harmful consequences, SAM AND LOULOUTE has entrusted a specialized external company with the task of carrying out the necessary checks in a confidential and secure manner. The data collected during these checks concerns your identification data (name, postal address, email address, telephone number, IP address, etc.), purchases made with the card (type, quantity, amount, etc.). ) and bank card identification data (card number, name, etc.).
SAM AND LOULOUTE is prohibited from using, exploiting or distributing to a third party, free of charge or against payment, all the data collected for any purpose other than that of analyzing the risk associated with an order. In the event of a potentially illegitimate use alert, SAM AND LOULOUTE customer service will contact you by email or telephone to carry out a check before confirming the purchase, if applicable, or to suggest that you use another mode of payment. In the event of illegitimate use resulting in unpaid bills, an email will be sent to the email address indicated when registering the order to inform that the data collected has been recorded on a list of incidents of payment. The data that has been entered on this list can no longer be used to place orders on our site. The customer will be invited by email to regularize his situation as soon as possible in order to be removed from our list of payment incidents. By ticking the "I accept" box in the "Payment Method" section at the time of your order on the SAM AND LOULOUTE website, you accept these control measures and the consequences that may result from them, in particular registration of the data attached to the transaction identified as illegitimate on an exclusion list. If you do not agree to these measures, please contact our service. These control measures are not exclusive of any controls carried out and decisions taken elsewhere by the banking organization and which are not the responsibility of SAM AND LOULOUTE.
THE MANAGEMENT OF YOUR PERSONAL DATA
• At SAM AND LOULOUTE, you are in control of your personal data
When you provide personal information to SAM AND LOULOUTE, as part of the creation of a user or customer account, you have access to your data and you can update, modify or delete it at any time.
• Your rights relating to the protection of your data
In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, modified by the European Regulation 2016/679 of April 27, 2016 relating to the protection of personal data, you have several rights for managing your data.
The right of access
You can ask SAM AND LOULOUTE to obtain confirmation that personal data concerning you is or is not processed by our services. If they are, you can request a copy.
The right to rectification
The right to ask SAM AND LOULOUTE to modify your inaccurate information on its database.
The right to erasure
Do you want SAM AND LOULOUTE to erase your information contained in our databases? It's possible.
The right to object and withdraw consent
You wish not to or no longer appear on a file in our databases, you can do so by exercising one of these rights and at any time.
The right to restriction of processing
You can request the suspension of processing concerning you for the time of a verification (example: for the exercise of the right of opposition, SAM AND LOULOUTE must verify whether legitimate reasons would justify the continuation of the processing).
The right to portability
It is the right to obtain that his personal data be transmitted, in a structured, commonly used and readable format for the computer, to ourselves or to another data controller, when this is technically possible.
The right to define directives relating to the fate of our data after his death
Without instructions from you, after a certain period of inactivity, SAM AND LOULOUTE deletes your data. Nevertheless, your heirs can exercise the rights to your data after your death.
The right to lodge a complaint with the CNIL
You can lodge a complaint if you consider that the processing of personal data concerning you constitutes a violation of the regulations. If you wish to have additional information on your rights, and more particularly on this last right, go to the website of the National Commission for Computing and Freedoms.
• Contact for the exercise of your rights
SAM AND LOULOUTE wants to be close to its customers. This is why we spare no effort to assist you. For any question relating to this charter or for the exercise of your rights, you can send us, in accordance with the regulations, a request accompanied by a valid proof of identity by e-mail to: firstname.lastname@example.org
UPDATE OF OUR DATA PROTECTION CHARTER
This charter may be updated periodically and without notice. Any modification comes into force immediately from the publication of the new charter on the Site www.samandlouloute.com. However, we use your personal data in accordance with the Charter in force at the time you submit such data to us. We will notify you of any significant change to our charter and seek your consent if this is necessary and impacts the purpose of the collection of your personal data. In order to always remain in compliance with the regulations in force relating to the protection of personal data, this charter is reviewed annually by our services.
APPLICABLE LAW AND JURISDICTION
This charter relating to the protection of your personal data is governed by French and British law and any dispute relating to it will fall under the exclusive jurisdiction of the French or British courts.