Unfortunately it is not possible to cancel or request a refund because the package has been taken care of by the carrier. In this case, the carrier is responsible for the package. Contact our customer service by email at firstname.lastname@example.org to open an investigation.
In the event that you refuse the package, following a change of mind, the shipping costs and the return costs will be deducted from your refund even if the initial shipping costs were offered as well as 25% management costs / restocking of the total amount of the order.
Customs duties and taxes are intended to generate tax revenue and protect your country's industrial production. Unfortunately, we are not responsible for his costs. You must pay them to the carrier, so that he delivers your package.