SAM AND LOULOUTE has taken all the usual precautions to ensure both reliable information and secure access to its website www.samandlouloute.com.
However, SAM AND LOULOUTE cannot, under any circumstances, guarantee the total absence of material error, technical or other deficiency.
Similarly, no guarantee can be provided as to the compatibility of the site with your particular needs and uses.
SAM AND LOULOUTE cannot be held liable for any damage whatsoever related to the use of its site, and disclaims all liability for the information contained in other sites which may be linked to its own by a hypertext link or any other means.
2. Intellectual property rights
The trademarks, logos, drawings, models and, more generally, all the distinctive signs present on the www.samandlouloute.com site are the exclusive property of SAM AND LOULOUTE.
Consequently, SAM AND LOULOUTE will take legal action, in particular for infringement, against all those who, directly or indirectly, infringe its rights.
SAM AND LOULOUTE also informs you that the site is a protected work, as such SAM AND LOULOUTE holds the existing copyrights on each of the pages constituting the site, on its tree structure as well as on each of the elements appearing there (photographs, texts…). As such, we remind you that any use or reproduction of any element of the site is strictly prohibited.
3. Legal information
Site editor: SAM AND LOULOUTE
Registered office address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
Telephone number: + 44 20 3514 3325
Registered with the Cardiff RCS under number 1 1 0 1 9 5 1 8
Address in France: 112 Avenue de France, 94300 Vincennes
Site publication manager: Dan, Customer and Digital Marketing Director
Site Host: Shopify
Host Head Office: 151 O'Connor Street - Ground Floor, Ottawa, Ontario K2P 2L8, Canada
4. Online Reviews
Your opinions are valuable to us since they are intended to help us improve our products and services every day, both in store and online.
4.1. Customers' opinionSAM AND LOULOUTE uses specialized third parties to outsource this service.
SAM AND LOULOUTE informs you that through these services, data flows take place between us and our service providers.
We assure you that our various service providers comply with the requirements of the GDPR and that no other use than the management of reviews will be made of your data.
Moderation of your opinions is carried out according to a double policy:
- The provider moderation policy;
- Our own moderation policy.
In the event that a notice is not published, you will be informed by e-mail.
There are two types of opinions requested:
- The shopping experience
- The product experience.
4.1.1. Shopping experienceOur partner will be able to send you a satisfaction form asking you to share your opinion on your shopping experience on the SAM AND LOULOUTE website or after a purchase in store.
SAM AND LOULOUTE informs you that it will only have access to these opinions after communication of the satisfaction forms by its partner.
Once the moderation has been carried out, SAM AND LOULOUTE will publish the opinions at the bottom of the page of its website.
4.1.2. Product experienceOur partner may send you an e-mail requesting an opinion concerning one of the random products from your last order, according to an algorithm for which it is solely responsible.
Once the form has been completed by you, it will be received by our partner who will moderate it.
If the product experience review is moderated, you will receive an email explaining the reasons for the moderation.
Moderation covers the following:
- Content that you know to be false, inaccurate or misleading;
- Contrary to the legislation in force;
- Containing denigrating, deliberately false, hateful, discriminatory, racist, defamatory, abusive, threatening or violent remarks as well as obscene or pornographic remarks;
- Not being related to the product in question commented on;
- Inciting the commission of crimes and misdemeanors;
- Impersonating a name, email or corporate name;
- Partially or totally repeating content protected by intellectual property rights and for which the author of the review does not have the rights;
- Contrary to morality or public order;
- Including personal information;
- For commercial or advertising purposes;
- If the language of the content does not correspond to the expected language.
In cases where the review is retained, it will then be published on the page of the product concerned.
5. Contact SAM AND LOULOUTE
SAM AND LOULOUTE would like to remind you that these different contact tools are made available to you to express a customer experience.
They cannot be intended to assert rights or guarantees and cannot be considered as complaint channels. To this end, you can approach the store concerned or can contact consumer service via the contact forms made available to you on our website www.samandlouloute.com.
The exchanges are confidential and are handled by SAM AND LOULOUTE who take care of answering you or sending your request to the competent contact person. Although we do everything to respond to your requests, we cannot be required to respond, nor by a response time.
5.1. By online chatSAM AND LOULOUTE activates the online chat service at its sole discretion depending on the availability of its operators.
To use this online chat service, nothing could be simpler, you just have to ask your question in the box provided for this purpose and our consumer service will be able to see your message live and answer you in private.
When your question is addressed to our consumer service, it will only be visible by our services and will never be made public.
SAM AND LOULOUTE reserves the right to report any message or question.
In the event of vulgar, aggressive, inappropriate messages not related to the use of the service, the SAM AND LOULOUTE consumer service reserves the right to take leave of the conversation, delete any message and block the e-mail address of the person disrupting the operation of the online chat.
5.2. Via the “contact us” sectionSAM AND LOULOUTE provides its users with a consumer service able to answer all the information necessary for the use of the site.
SAM AND LOULOUTE makes its best efforts to provide a service accessible to all users in the best conditions.
In the event that a user encounters difficulties in accessing and/or using one of the services offered by the site, he is offered the possibility at any time of contacting consumer services using the "contact us" button. and the online form available online on the SAM AND LOULOUTE website https://samandlouloute.com/pages/frontpage or at contact@samandlouloute.com.
All contact services are provided by SAM AND LOULOUTE. The information provided is not legally binding, regardless of the means of contact used.