Sam & Louloute is in direct collaboration with manufacturers based in Worldwide (The United States, Spain, United Kingdom, Spain, China, Japan, South Korea etc.) which is how you benefit from quality products at the most competitive prices. Orders are directly dispatched by one or more of these companies if your order includes products from different suppliers. This is why, when ordering several products, you may not immediately receive the entire order.
The delivery time varies depending on the country of destination:
- France, Belgium : 1 - 3 weeks
- Rest of Europe : 1 - 4 weeks
- The United States, Canada : 1- 2 weeks
- International : 1 - 6 weeks
If you have not received all the items on your order 3 weeks after the mail delivery confirmation, please contact the Sam & Louloute customer service team at: firstname.lastname@example.org.
Orders are dispatched to the delivery address provided at the time of order. The customer service team must be notified of any change of address by email (email@example.com) within 2 hours of the order being placed. Beyond this delay, neither the Post Office, nor Sam & Louloute can be held responsible for non-delivery due to an inaccurate or incomplete delivery address. In such cases no reimbursement or re-delivery is possible.
In the case of absence when delivery is made, the package will either be left in your postbox or a delivery notification will be left and your order will be available the next working day at the nearest Post Office for a period of 15 days.
In cases where the package has not been collected within the 15 days allocated by the Post Office, no reimbursement or redelivery is possible.
However, if the package is damaged on arrival, this must be notified, or if it is not received within the deadlines indicated, Sam & Louloute invite you to inform us by email within 14 days at: firstname.lastname@example.org. Sam & Louloute will investigate your case by contacting the transport company, a process that may take several days. During this period, no reimbursement or redelivery can be undertaken. Once the investigation is complete, if the fault lies with the transporter or the manufacturer, your order will be replaced or reimbursed.